5/21/2023 0 Comments Splashtop personal windowsSplashtop cannot connect after a Windows 10 update Once the test is complete, note the network’s upload, download, ping, and download speed - as high ping times (latency) can trigger lag during remote sessions.Run speed tests on both of the computers/devices.◦ Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur.◦ Open terminal/command prompt and type “ping -t”.Check for network issues by running a ping test on both computers/devices.Try utilizing lower resolution for the remote display - details.Lower the FPS(frames per second) details.Please note: This requires version 3.2.6.0 or later Turn on “ Show solid color background on remote computer desktop”.◦ On Windows OS: Business app (purple icon) > File > Options.◦ On Mac OS: Business app (purple icon) > Preferences.Turn on “Reduce display quality when network is slow”:.The fixes below should help resolve most, if not all, of these issues: The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy:.Inaccurate time impacts communication to a majority of cloud servers. Make sure the computer’s date/time is correct.Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the Windows hotfix installed.If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes aren’t blocked:.Make sure the port 443 is open for all traffic, including non-ssl.(as Splashtop servers reside on Amazon Web Servers).Ask the network administrator if the following addresses are accessible on your network:.Run the check tool to insure your network firewall is not blocking access.Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured.(HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server) Unable to Reach Splashtop Serversįor those dealing with an error message reading “ Unable to reach Splashtop servers” or “ Unable to reach Splashtop relay servers,” we’ve provided a step-by-step guide to help you solve this Splashtop not connecting issue. However, another option besides uninstalling drivers is to reboot a key called “VirtualDisplay”. Once the above steps are complete, the black screen issue should be solved. Sadly, 720px is the highest resolution currently supported by the driver. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Once the driver’s installed, a virtual display will appear after a remote session begins effectively (usually called “SP-DSP00).Create a remote session to the client computer.Right-click “install_driver64.bat” (for 64-bit OS) or “install_driver.bat” (for 32-bit OS).On the streamer computer, navigate as follows:Ĭ:\Program Files (x86)\Splashtop\Splashtop Remote\Server\Driver\LciDisplay.Ensure you’re running Splashtop Streamer v3.3.4.0 or newer.But if this does occur, see the fix below. This is a rare occurrence as most people can connect to an unmanned Windows machine without a problem. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer.
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